One Stop Physical Therapy & Wellness

Privacy Policy

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NOTICE OF SMS PRIVACY PRACTICES

One Stop Physical Therapy & Wellness respects your privacy.  By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

DATA COLLECTION:  We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates.  The information will be collected via website contact form, email, rental agreement, or third-party reservation systems.

DATA USAGE:  We use your data only for sending updates, promotions, and reminders related to our products or services.

DATA SECURITY:  We protect your data with secure storage measures to prevent unauthorized access.

DATA RETENTION:  We retain your information as long as you are subscribed to our SMS service.  You may request deletion at any time.

MESSAGE AND DATA RATES MAY APPLY.  Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

Messages are recurring, and message frequency varies.

Contact One Stop Physical Therapy & Wellness at 770-880-9504 or info@onestopphysicaltherapy.com for HELP or to STOP receiving messages.

Opt-Out: You can opt out of the SMS list at any time by texting, emailing or replying STOP or UNSUBSCRIBE to info@onestopphysicaltherapy.com or 770-888-9504.  After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

You can send HELP for additional assistance, and you will receive a text including our phone number, email and website.  We are here to help you.

NON-SHARING CLAUSE:  We do not share your data with third parties for marketing purposes.  One Stop Physical Therapy & Wellness will not sell, rent, or share the collected mobile numbers.

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THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

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One Stop Physical Therapy & Wellness is required by state and federal law to maintain the privacy of your Protected Health Information (“PHI”) and to provide you with notice of our legal duties and privacy practices with respect to PHI. PHI includes the information and records we have about your health, and the health care services you receive in our facility. PHI is information that may identify you and that relates to your past, present, or future physical or mental health or condition and related health care services. This Notice of Privacy Practices describes how we may use and disclose PHI to carry out treatment, payment, or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your PHI. We will comply with this policy. If you suspect that this policy has been violated, please bring the incident to the attention of our Privacy Officer.

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Uses and Disclosures of PHI: The following describes ways we may use or disclose your PHI without your authorization. The examples provided are not exhaustive; however, all uses and disclosures for treatment, payment or health care operations will fall into one of these categories.

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Treatment: We may use and disclose your PHI to provide, coordinate, or manage your health care and any related services or to provide you with medical or physical treatment or services. This includes disclosure of health information to referring providers or others involved in your care. For example, we may provide your physician or other health care provider with copies of evaluations or your records that will assist them in treating you. We may disclose information about you to individuals outside of our facility in order to coordinate your medical care, such as providing prescriptions to a pharmacy, scheduling lab work, or x-rays. We may also share certain information with your family members involved in your care (or with whom you have authorized us to speak) and other health care providers that are assisting in your medical treatment outside of our facility.

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Payment: We may use and disclose your PHI to bill you and obtain payment for treatment and services rendered from you, an insurance company, or third party. This may include requests from your health insurance plan for purposes such as: making a determination of eligibility or coverage for insurance benefits, reviewing treatments for medical necessity and performing utilization reviews. For example, a bill submitted to an insurance company may include your name, diagnosis, and details of the treatment you are receiving.

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Health Care Operations: We may use and disclose your PHI to support business activities that help run this facility including, but not limited to, quality assessment, associate review, licensing and credentialing, fundraising, business planning, and auditing medical records. For example, we may use your health record to monitor the performance of the staff providing treatment to you. We may disclose your health information to third-party business associates, as necessary, in order for the third party to provide a service to us. A written contract outlining the terms that will protect the privacy of your PHI will be obtained from each business associate prior to the use or disclosure of your PHI.

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Treatment Alternatives and Health-Related Products or Services: We may use and disclose your PHI to contact you to remind you of your appointments and to provide you with information regarding treatment alternatives or other health-related benefits and services that may be of interest to you. Please notify our Privacy Officer if you would like to request that your information not be used to contact you for these purposes. If you have provided your email address, you may elect to receive this information via email.

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Fundraisers: We may use and disclose your demographic information and the dates that you received services to contact you as part of a fundraising effort. If you would like to request that you not be contacted for fundraising purposes, please contact our Privacy Officer and all reasonable efforts will be taken for you to not receive any future fundraising communications.

Other Permitted and Required Uses and Disclosures That May Be Made Without Your Authorization or Opportunity to Agree or Object

Required By Law: We will use and disclose your PHI when required to do so by federal, state or local law.

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Public Health: We may disclose your PHI to public health agencies for activities with the purpose of preventing or controlling disease, injury, or disability; reporting suspected abuse or neglect, non- accidental injuries, reaction to treatment or medication.

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Communicable Diseases: We may use or disclose your PHI to contact you or another individual who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition.

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Health Oversight: We may disclose your PHI to a health oversight agency for activities authorized by law. Oversight agencies include the U.S. Department of Health and Human Services (DHHS), and other agencies that oversee the health care system, government benefit programs, regulatory agencies and civil rights laws to perform such activities as audits, investigations, inspections, and licensure.

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Abuse or Neglect: We may disclose your PHI to an authorized government authority if we reasonably believe you are the victim of abuse or neglect. We will only disclose information we believe is necessary to prevent serious harm and only to the extent allowed by law or if you agree to this disclosure.

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Food and Drug Administration (FDA): We may disclose your PHI to persons or companies under the jurisdiction of the FDA, with respects to quality, safety of effectiveness of FDA-regulated products or activities relative to adverse events, product defects, problems or recalls or to conduct post marketing surveillance.

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Legal Proceedings: We may disclose your PHI in response to any judicial or administrative proceeding. We may also disclose your PHI in response to a subpoena, discovery request, court order or other legal process but only if efforts have been made to tell you about the request, giving you the opportunity to pursue an order protecting the information requested.

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Law Enforcement: We may disclose PHI for law enforcement purposes including a criminal investigation, and for legal processes for emergency circumstances.

Coroners, Funeral Directors and Organ Donation: We may disclose PHI to a coroner or medical examiner for identification purposes, determining cause of death or other duties authorized by law to enable them to carry out their duties. PHI may be used and disclosed for cadaveric organ, eye, or tissue donation purposes.

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Research: We may disclose your PHI to a researcher when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your PHI. We will ask your permission if the researcher will have access to your identifiable information such as your name, address, or other information what reveals your identity.

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Military Activity and National Security: We may use or disclose PHI of Armed Forces members as required by military command authorities, for determining benefits through the Department of Veteran Affairs and about foreign military personnel to the appropriate foreign military authority. We may also use and disclose your PHI to federal officials concerning national security, intelligence activities, protective services to the President and other activities authorized by law.

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Workers’ Compensation: We may use and disclose PHI to the extent authorized by and to the extent necessary to comply with laws relating to workers’ compensation or other similar programs established by law.

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Inmates: We may use and disclose PHI if you are an inmate of a correctional facility to the institution or its agents, the health information necessary for your health and the health and safety of other individuals.

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Other Permitted and Required Uses and Disclosures That May Be Made With Your Authorization or Opportunity to Agree or Object

Others Involved in Your Health Care or Payment for Your Care: We may disclose your PHI to a family member, relative, close friend or any other person you identify, information directly relevant to that person’s involvement in your care or payment of your care, unless you otherwise object.

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Other Uses and Disclosures: Uses and disclosure of your PHI will be made only following your written authorization for purposes other than as described above or as permitted or required by law. You may revoke an authorization in writing at any time and we will no longer use or disclose your PHI as indicated in the authorization except to the extent that we have already acted in accordance with the authorization.